Privacy Policy

This Privacy Policy describes how EverSet Floors LLC ("EverSet Floors," "we," "our," or "us") collects, uses, and protects your personal information through our website at www.eversetfloors.com and when you engage with our flooring installation services. By using our website or services, you acknowledge and agree to the practices outlined in this policy.

Information We Collect

We collect information that you provide directly to us and information that is automatically gathered when you interact with our website and services.

Information You Provide to Us

• Contact Information: Your name, email address, phone number, and property address when you request estimates, schedule consultations, or communicate with us.
• Project Details: Information about your flooring project including square footage, room measurements, material preferences, service type selection (labor only or full service), and any special requirements.
• Payment Information: Billing details and payment information processed through our secure payment systems.
• Communications: Records of your correspondence with us via email, phone, text messages, or through our website contact forms.
• Feedback and Reviews: Any testimonials, reviews, or feedback you choose to provide about our services.

Information Collected Automatically

• Website Usage Data: Pages visited, time spent on our site, links clicked, and how you navigate through our website.
• Device Information: Your browser type, operating system, device type, and screen resolution.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze website performance.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide flooring installation estimates, schedule on site consultations, coordinate installations, and fulfill both labor only and full service projects.
• Payment Processing: To process payments, generate invoices, and maintain financial records through our secure accounting systems.
• Customer Support: To respond to your inquiries, address service issues, and manage our customer relationships through our management platforms.
• Material Coordination: For full service projects, to order and coordinate material delivery with our supplier partners.
• Quality Assurance: To maintain our 5 year workmanship warranty records and follow up on completed installations.
• Marketing Communications: To send promotional offers, seasonal specials, flooring care tips, and company updates (you may opt out at any time).
• Website Improvement: To analyze website traffic, improve user experience, and optimize our online presence.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide functionality and improve your experience. These technologies help us:

• Remember your preferences and settings
• Understand how visitors use our website through analytics
• Measure the effectiveness of our marketing campaigns
• Provide chat support functionality

You can control cookies through your browser settings, though disabling them may affect certain website features. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions such as warranty obligations and legal retention requirements.

Marketing Opt-Out

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

Do Not Track

We respect your privacy preferences. You can adjust your browser settings to communicate your tracking preferences.

To exercise any of these rights, please contact us at info@eversetfloors.com.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmitted through our website
• Secure password protection for customer management systems
• Regular security monitoring and updates
• Restricted access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, maintain warranty records, and resolve disputes. Specifically:

• Project and customer information is retained for the duration of our 5 year workmanship warranty
• Financial records are maintained according to tax and accounting requirements
• Marketing communications preferences are kept until you opt out or request deletion

After the retention period, we securely delete or anonymize your information.

Third-Party Links

Our website may contain links to third-party websites, including material supplier sites, social media platforms, and review sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will promptly delete it.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (Note: We do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@eversetfloors.com or call us at the number provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the policy on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: